Our solutions work by running your common procedures on handheld devices such as mobile phones and Palms® that technicians carry with them into the field. As the techs do their work each day, they input data into the Tec-Trac applications running on their handheld device. The data they enter is uploaded via the internet/intranet to a web enabled database either in a Batch Mode or a Wireless Mode.

The software framework Tec-Trac has developed for these applications allows the customer to automate practically any paper based procedures that their field workforce is performing. Easy to access records of the field data are kept along with the date, time, technician name, the procedures performed, and any corrective action taken or required. GPS Coordinates and Mapping are also available.

All data is accesses via a standard internet browser. From the web, a user can modify the procedures that run on the handheld device and send those changes along with site specific information to each handheld in the field.
 

Tec-Trac's Mobile Resource Management solutions provide unprecedented visibility into Outside Plant Operations

Our Solutions:

• Improve Productivity - eliminate manual entry of data, Know where and How Resources are Utilized
• Reduce Maintenance Cost - track scheduled maintenance & warranty information, Get better performance out of your assets
• Facilitate Implementation Of Best Practices - standardize & enforce best processes and procedures, Reduce Outages
• Perform Analysis And Reporting - have the data in readily accessible/usable formats

Mobile Architecture

The Wireless Application

The wireless applications runs on mobile phones which are capability of supporting a version of Java called J2ME.

• Data is sent from the phone to database at the end of each transaction via a cellular telephone data network.
• The phone network is connected to Tec-Trac's database via an internet connection.
• Most mobile phones are GPS enabled, so Global Positioning Data can be collected.  This data can be collected by transaction; in a near real time basis; or only when activated by the Tech.  (GPS does not have to be enabled)

The Batch Application

The batch application works by synchronizing handheld terminals with a computer connected to the internet.  This synchronization typically takes place on a daily basis. 

• Records stored on the handheld are transmitted to the web enabled database, and updated records from the web are downloaded to the handheld.
• Last visit information as well as updates to maintenance routines is always maintained on the handheld. 
• New and updated maintenance routines are sent to the handheld during the synchronization process.

• Daily Timesheet and Job Log – time sheet management

• Streamline timesheet processing

• Track manpower by job code

• Account for when tech log-in, where they are performing work, including optional GPS locations

• Produce Executive/Manager/Supervisor Views of Production Daily Information

• CLI Find and Fix  – wireless GPS based CLI Find, Log, Fix Reporting

• Compatible with  industry leading GPS based CLI Recorders

• Replaces all existing back office CLI work order creation and reporting systems

• Create Work Orders based on Techs and/or CLI GPS location

• Techs download work orders to their phones

• Fix and log  process is completely paperless

• Automatically generate all FCC Reports with electronic data

• Provides an Enterprise wide access source for all CLI data and reports

• Vehicle Inspection and Maintenance – vehicle and safety gear check done by the Tech

• Streamline weekly Safety Inspection processing

• Track Scheduled Maintenance, Licenses, and Registrations

• Track Gas Purchases and Mileage

• Log Repairs

• Alert Supervisors to Exceptions

• Produce Executive/Manager/Supervisor Views of Safety Information

• Roll-up Inspection – spot safety inspections performed by the Supervisor on individual Technicians

• Better Track and Schedule Spot Safety Inspections

• Alert Supervisors/Manager/ Executive to Top Exceptions

• Produce Executive/Manager/Supervisor Views of Safety Information

• Plant Maintenance – plant maintenance performed by Techs on any type of plant asset

• Improve Plant Reliability by Better Tracking and Scheduling of Plant Maintenance

• Automate best practices and procedures

• Provide consolidated data logging and access for:

• Assets: Power Supplies, Batteries, Amps, Nodes

• Track Asset Inventory and Movement

• Warranty Tracking

• GPS Locator – tech activated satellite based location for system assets and tech safety

• Provides longitude and latitude for the phones location

• More Accurate Plant Asset Location Data

• Log Construction, Repair and Maintenance Needs

• Use for Tech Safety and Efficient Routing

• Audit, QC, Outage Log – automate any Plant/Tech Reporting

• Automate Quality Control Reporting

• Provide Supervisors with Spot Audit Reports

• Log Outage Reports directly from the phone

Every time a technician visits the plant asset for maintenance, information is recorded on the handheld terminal and sent in batch mode or real-time to the database. A record of every maintenance visit is kept along with the date and time, the ID of the technician who performed the visit and any corrective actions taken. If records or maintenance procedures are changed, all the handheld terminals are updated through a regular synchronization process.

Paper record keeping is eliminated. Transcription errors are reduced and hundreds of man hours are saved by not having to compile paper records. Timely and accurate data is available to both the field workforce and management.

In the field, technicians use mobile phones to enter real time data on leak related field activity. This data is then synchronized with the master TTCLI database when the technician returns from the field.

Manual record keeping is eliminated, saving hundreds of man hours and increasing the effectiveness of your leak maintenance program. Quarterly compliance reports can be generated eliminating time consuming manual completion of FCC Forms.

The Security Application is an automated program that runs on Palm PDA’s.  It allows technicians to perform Audits and Quality Checks using the PDA instead of “green bar” paper.  Data is imported from the Billing System, and Work Orders created from the web for each tech.  On the handheld, the tech is presented with account information.  All entries the tech makes are saved in the handhelds internal memory, and are down loaded at the end of each day by performing a synchronization with the supervisors computer.   New work is automatically downloaded from the web site, and in depth reporting of cable theft provided.

Tec-Trac, Inc.

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(866) Tec-Trac

(678) 822-6860

(678) 547-3045